Factors Influencing Students’ Satisfaction at Higher Educational Institutions in Oman
https://doi.org/10.26794/2308-944X-2024-12-1-51-69
Abstract
Purpose: Higher education is becoming increasingly critical for a nation’s socioeconomic and technical innovation, and the quality of education these institutions provide directly affects how well a country does. Hence, this study examines factors influencing student satisfaction at Oman’s higher educational institutions (HEIs). Methodology: Following scale development, the bootstrapping approach tested the research hypothesis. A survey was undertaken to gauge student satisfaction at various higher education institutions in Oman. Software for structural equation modeling (SEM PLS) has been used to examine the results to determine the relationships between the variables. Findings: The result of this study revealed that lectures and university resources positively correlated with student satisfaction, while technology showed no significant impact on student satisfaction.
About the Authors
A.N.A. Al Wardi
University of Nizwa
Oman
Oman
Amani Nasser Abdullah Al Wardi — Under Graduate Student, Department of Accounting
Nizwa
E.N.A. Al Wardi
University of Nizwa
Oman
Oman
Eman Nasser Abdullah Al Wardi — Under Graduate Student, Department of Accounting
Nizwa
M.M. Thottoli
University of Nizwa
Oman
Oman
Mohammed Muneerali Thottoli — Ph.D., Lecturer, Accounting Department
Nizwa
References
1. Weerasinghe I. S., Fernando R. L. Students’ satisfaction in higher education. American journal of educational research. 2017 May 28;5(5):533–539. URL: https://ssrn.com/abstract=2976013
2. Rahman S. M., Mia M. S., Ahmed F., Thongrak S., Kiatpathomchai S. Assessing students’ satisfaction in Public Universities in Bangladesh: An empirical study. The Journal of Asian Finance, Economics and Business. 2020;7(8):323–332. URL: https://doi.org/10.13106/jafeb.2020.vol7.no8.323
3. Razinkina E., Pankova L., Trostinskaya I., Pozdeeva E., Evseeva L., Tanova A. Student satisfaction as an element of education quality monitoring in innovative higher education institution. InE 3S Web of Conferences 2018 (Vol. 33, p. 03043). EDP Sciences. URL: https://doi.org/10.1051/e3sconf/20183303043
4. Gupta S., Dabas A., Swarnim S., Mishra D. Medical education during COVID-19 associated lockdown: faculty and students’ perspective. Medical Journal Armed Forces India. 2021 Feb 1;77: S 79–84. URL: https://doi.org/10.1016/j.mjafi.2020.12.008
5. Tandilashvili N. Factors influencing student satisfaction in higher education. The case of a Georgian state university. InRAIS Conference Proceedings-The 13th International RAIS Conference on Social Sciences and Humanities. 2019 Jun 30. URL: http://dx.doi.org/10.2139/ssrn.3433958
6. Stefanovic S., Klochkova E. Digitalisation of teaching and learning as a tool for increasing students’ satisfaction and educational efficiency: Using smart platforms in efl. Sustainability. 2021 Apr 27;13(9):4892. URL: https://doi.org/10.3390/su13094892
7. Borishade T. T., Ogunnaike O. O., Salau O., Motilewa B. D., Dirisu J. I. Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience. Heliyon. 2021 Jul 1;7(7). URL: https://doi.org/10.1016/j.heliyon.2021.e0759
8. Tawafak R. M., Romli A. M., Alsinani M. J., 2019. Student assessment feedback effectiveness model for enhancing teaching method and developing academic performance. International Journal of Information and Communication Technology Education (IJICTE), 15(3), pp.75–88. DOI: 10.4018/IJICTE.2019070106
9. Wilkins S., Balakrishnan M. S. Assessing student satisfaction in transnational higher education. International Journal of Educational Management. 2013 Feb 15;27(2):143–56. URL: https://doi.org/10.1108/09513541311297568
10. Kärnä S., Julin P. A framework for measuring student and staff satisfaction with university campus facilities. Quality Assurance in Education. 2015 Feb 2;23(1):47–66. URL: https://doi.org/10.1108/QAE-10–2013–0041
11. Weerasinghe I. S., Fernando R. L. Students’ satisfaction in higher education. American journal of educational research. 2017 May 28;5(5):533–9. URL: https://ssrn.com/abstract=2976013
12. Son H. T., Ha N. T., Khuyen P. T. Measuring Students’ satisfaction with higher education service-An experimental study at Thainguyen University. International Journal of Business Marketing and Management (IJBMM). 2018 Apr;3(4):21–34. URL: http://www.ijbmm.com/indexingPartner.html
13. Weerasinghe I. M., Fernando R. L. Critical factors affecting students’ satisfaction with higher education in Sri Lanka. Quality Assurance in Education. 2018 Feb 5;26(1):115–30. URL: https://doi.org/10.1108/QAE-04–2017–0014
14. D’Errico F., Paciello M., Cerniglia L. When emotions enhance students’ engagement in e-learning processes. Journal of e-Learning and Knowledge Society. 2016 Sep 27;12(4).
15. Pekrun R. Emotions as drivers of learning and cognitive development. New perspectives on affect and learning technologies. 2011 Jun 8 (pp. 23–39). New York, NY: Springer New York. URL: https://doi.org/10.1007/978–1–4419–9625–1_3
16. Waterhouse P., Samra R., Lucassen M. Distance education students’ satisfaction: Do work and family roles matter? Distance Education. 2022 Jan 2;43(1):56–77. URL: https://doi.org/10.1080/01587919.2021.2020622
17. Appleton-Knapp S.L., Krentler K.A. Measuring student expectations and their effects on satisfaction: The importance of managing student expectations. Journal of marketing education. 2006 Dec;28(3):254–64. URL: https://doi.org/10.1177/0273475306293
18. Hasan N., Bao Y. Impact of “e-Learning crack-up” perception on psychological distress among college students during COVID-19 pandemic: A mediating role of “fear of academic year loss”. Children and youth services review. 2020 Nov 1;118:105355. URL: https://doi.org/10.1016/j.childyouth.2020.105355
19. Younas M., Khalid S., Noor U. Applied pedagogies for higher education: Real-world learning and innovation across the curriculum: edited by Dawn A. Morley and Md Golam Jamil, Cham, Switzerland, Palgrave Macmillan, 2021, 425 pp., $ 59.99 (hardcover), ISBN 9783030469504. DOI 10.1007/978–3–030–46951–1.
20. Shehzadi S., Nisar Q.A., Hussain M. S., Basheer M. F., Hameed W. U., Chaudhry N. I. The role of digital learning toward students’ satisfaction and university brand image at educational institutes of Pakistan: a post-effect of COVID-19. Asian Education and Development Studies. 2021 Mar 10;10(2):276–94. URL: https://doi.org/10.1108/AEDS-04–2020–0063
21. Jameel A. S., Abdalla S. N., Karem M. A. Behavioural Intention to Use E-Learning from student’s perspective during COVID-19 Pandemic. In 2020 2nd Annual international conference on information and sciences (AiCIS). 2020 Nov 24 (pp. 165–171). IEEE. DOI: 10.1109/AiCIS 51645.2020.00035
22. Aguilera-Hermida A. P. College students’ use and acceptance of emergency online learning due to COVID-19. International journal of educational research open. 2020 Jan 1;1:100011. URL: https://doi.org/10.1016/j.ijedro.2020.100011
23. Yaw Obeng A., Coleman A. Evaluating the effects and outcome of technological innovation on a webbased e-learning system. Cogent Education. 2020 Jan 1;7(1):1836729. URL: https://doi.org/10.1080/2331186X.2020.1836729
24. Tang J., Wijaya T.T., Weinhandl R., Houghton T., Lavicza Z., Habibi A. Effects of micro-lectures on junior high school students’ achievements and learning satisfaction in mathematics lessons. Mathematics. 2022 Aug 17;10(16):2973. URL: https://doi.org/10.3390/math10162973
25. Lim C. L., She L., Hassan N. The Impact of Live Lectures and Pre-recorded Videos on Students” Online Learning Satisfaction and Academic Achievement in a Malaysian Private University. International Journal of Information and Education Technology. 2022 Sep;12(9):874–80. doi: 10.18178/ijiet.2022.12.9.1696.
26. Kara A.M., Tanui E., Kalai J.M. Educational service quality and students’ satisfaction in public universities in Kenya. International Journal of Education and Social Science 2016;3(10):37–48. URL: https://www.researchgate.net/publication/333729016
27. Okwu E., Braide D. Quality library information resources and postgraduate students’satisfaction in Ignatius ajuru university of education library. British Journal of Library and Information Management. 2021;1(1):25–38. DOI: 10.52589/BJLIM-JEFLRTXJ.
28. Abdel-Maksoud N. F. The Relationship between Students’ Satisfaction in the LMS” Acadox” and Their Perceptions of Its Usefulness, and Ease of Use. Journal of Education and Learning. 2018;7(2):184–90. URL: http://www.ccsenet.org/journal/index.php/jel
29. Memon M. Q., Lu Y., Memon A. R., Memon A., Munshi P., Shah S. F. Does the impact of technology sustain students’ satisfaction, academic and functional performance: an analysis via interactive and selfregulated learning? Sustainability. 2022 Jun 13;14(12):7226. URL: https://doi.org/10.3390/su14127226
30. Arici F., Yilmaz R. M., Yilmaz M. Affordances of augmented reality technology for science education: Views of secondary school students and science teachers. Human Behavior and Emerging Technologies. 2021 Dec;3(5):1153–71. URL: https://doi.org/10.1002/hbe2.310
31. Ogundimu E. O., Altman D. G., Collins G. S. Adequate sample size for developing prediction models is not simply related to events per variable. Journal of Clinical Epidemiology. 2016 Aug 1;76:175–82. URL: https://doi.org/10.1016/j.jclinepi.2016.02.031
32. West P.W. Simple random sampling of individual items in the absence of a sampling frame that lists the individuals. New Zealand journal of forestry science. 2016 Dec;46(1):1–7. URL: https://doi.org/10.1186/s40490–016–0071–1
33. Hair Jr J.F., Sarstedt M., Hopkins L., Kuppelwieser V.G. Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European business review. 2014 Mar 4;26(2):106–21. URL: https://doi.org/10.1108/EBR-10–2013–0128
34. Fornell C., Larcker D. F. Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research. 1981 18;3; 382–388. URL: https://doi.org/10.1177/002224378101800313
35. Nunnally J. C. An overview of psychological measurement. Clinical diagnosis of mental disorders: A handbook. Springer. 1978:97–146. URL: https://doi.org/10.1007/978–1–4684–2490–4_4
36. Hair Jr J., Hair Jr J. F., Hult G. T., Ringle C. M., Sarstedt M. A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications. 2021 Jun 30. URL: https://link.springer.com/book/10.1007/978–3–030–80519–7
37. Ghozali I., Latan H. Partial Least Squares Concepts, Techniques and Applications using the SmartPLS 3.0 Program. Semarang: Diponegoro University Publishing Agency. 2015:76–7. ISBN: 979.704.300.2
38. Franke G., Sarstedt M. Heuristics versus statistics in discriminant validity testing: a comparison of four procedures. Internet Research. 2019 Jun 13;29(3):430–47. URL: https://doi.org/10.1108/IntR-12–2017–0515
39. Zaiţ A., Bertea P. S. Methods for testing discriminant validity. Management and Marketing Journal. 2011 Nov 1;9(2):217–24. URL: https://www.ceeol.com/search/article-detail?id=40081
40. Ginting B. B. The Effect of Lecturer Performance on Student Satisfaction of Information Academic and Medicom Computers. Enrichment: Journal of Management. 2022 Feb 24;12(2):1388–96. URL: https://doi.org/10.35335/enrichment.v12i2.369
41. Douglas J., Douglas A., Barnes B. Measuring student satisfaction at a UK university. Quality assurance in education. 2006 Jul 1;14(3):251–67. URL: https://doi.org/10.1108/09684880610678568
42. Hill Y., Lomas L., MacGregor J. Students’ perceptions of quality in higher education. Quality assurance in education. 2003 Mar 1;11(1):15–20. URL: https://doi.org/10.1108/09684880310462047
43. Price M. A., Chen H. H. Promises and challenges: Exploring a collaborative telementoring programme in a preservice teacher education programme. Mentoring and Tutoring. 2003 Apr 1;11(1):105–17. URL: https://doi.org/10.1080/1361126032000054844
Review
For citations:
Al Wardi A., Al Wardi E., Thottoli M. Factors Influencing Students’ Satisfaction at Higher Educational Institutions in Oman. Review of Business and Economics Studies. 2024;12(1):51-69. https://doi.org/10.26794/2308-944X-2024-12-1-51-69
Email this article 