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How Do Leaders of State-owned Microfinance Organizations Perceive Their Business Environment?

https://doi.org/10.26794/2308-944X-2023-11-2-38-48

Abstract

The article is devoted to the study of attitude of representatives of State-owned Microfinance Organizations to their clients and to the regulators as well as the understanding of their own role in these relationships.

The aim of the study was to analyze the State-owned Microfinance Organizations leaders’ perception of the business environment.

The subject of the study includes a subjective assessment of the role of their organization in the financial system of the region, the attitude towards consumers of the services of their organizations (Entrepreneurs), the expected attitude of Entrepreneurs to the services provided by their organizations, and relations with regulatory authorities.

The relevance of the study is associated with the growing importance of State-owned Microfinance Organizations in the implementation of the tasks set by the government of the Russian Federation, so there is a need for an additional study of subjective assessment of their own position in the system of business relations.

The scientific novelty is that the business environment has been structured based on the main participants in the interaction.

The authors used methods of descriptive statistics, in particular, frequency analysis.

As a result, the perception by representatives of state microfinance organizations of their role as participants in the financial market was studied in three aspects of the scheme proposed by the authors: their importance for the economy of the region, the attitude of consumers to their services, and the peculiarities of interaction with regulators in their perception.

It is concluded that representatives of state microfinance organizations assess their field of activity as socially significant and prestigious, the regulator as trustworthy, but admit that some costs for mandatory requirements could be reduced.

About the Authors

E. N. Vikentieva
Financial University
Russian Federation

Eva N. Vikentieva —  Cand. Sci. (Psychol.), Associate Professor of the Department of Psychology and Human Capital Development

Moscow



M. Yu. Andronov
Moscow Engineering Physics Institute
Russian Federation

Mikhail Yu. Andronov —  Director of development of the company “Askort”; Coordinator of the branch direction of MFO and CCC of 1C company; Associate Professor of the Department “Financial Monitoring”

Moscow



M. A. Gagarina
Financial University
Russian Federation

Maria A. Gagarina —  Cand. Sci. (Psychol.), Associate Professor of the Department of Psychology and Human Capital Development; Associate Researcher at the laboratory of social and economic psychology, Institute of Psychology of the Russian Academy of Science

Moscow



References

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Review

For citations:


Vikentieva E.N., Andronov M.Yu., Gagarina M.A. How Do Leaders of State-owned Microfinance Organizations Perceive Their Business Environment? Review of Business and Economics Studies. 2023;11(2):38-48. https://doi.org/10.26794/2308-944X-2023-11-2-38-48



ISSN 2308-944X (Print)
ISSN 2311-0279 (Online)